Welcome to the NHS Remote Access Troubleshooting Guide.

To ensure the best troubleshooting experience, we need to know what system you are using. If this is an NHS provided system, it is most likely that you are using Windows. If it is a private machine, it may be either Windows or Mac.

If you are unsure which system you are using, click here.

Please choose your operating system:

Quick links:

NHS Remote Access Portal:

Somerset CCG & GP Surgeries:portal.somerset.nhs.uk
NHS Property Services:portal.property.nhs.uk
South West CSU:csuportal.somerset.nhs.uk
MicroTest Guru:microtest-portal.somerset.nhs.uk

Manual VPN Connect Tunnel installers:

Windows 7/8/10 (32-bit)

Windows 7/8/10 (64-bit)

Java installers:

Latest Version from Java.com

Remote Support:

SCW | Technical Support


Aventail Client Cleaner

Microsoft Fix-It Uninstaller (For manually removing Aventail programs)